How can I return a Click & Collect order?Updated 2 months ago

Click & Collect orders follow the same return process as any other online order. So whether you’ve picked up in store or received your delivery at home, the options below apply to you. 

In-Store Returns & Exchanges 

You're welcome to return or exchange your item at any Tarocash store, as long as: 

• The item is in its original condition 
• The swing tags are still attached 
• You have a copy of your invoice 
• You are returning within 365 days of your purchase date 

Online Returns 

If you can’t make it to a store, no problem! You can send your item back to our online warehouse using our returns portal:

Australia: Tarocash Returns Portal
New Zealand: Tarocash Returns Portal 

Online Exchanges 

At the moment, we’re not able to process exchanges through our online store. If you'd like a different item, we recommend placing a new order for the item you want, and then returning the original. 

For all the details, you can read our full returns policy here.