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Tarocash

If you haven&#x2019;t received your gift card, it may be due to a system delay or an error in the recipient&#x2019;s email address entered during checkout.&#xA0;While we&#x2019;re unable to resend the gift card directly to the recipient, we can provide the gift card details to you so that you can forward them personally.&#xA0;To help us assist you, please contact us <a href="https://www.tarocash.com.au/au/contact">here</a> and include:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your order number &amp; connected email&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A brief description of the issue</li></ul>Our team will investigate and get back to you as soon as possible.

If you haven’t received your gift card, it may be due to a system delay or an error in the recipient’s email address entered during checkout. While we’re unable to re-send the gift card directly to the recipient, we can provide the gift card details to you so that you can forward them personally. To help us assist you, please contact us here and include: Your order number & connected email A brief description of the issue Our team will investigate and get back to you as soon as possible.

I didn’t receive my gift card – what should I do?

Payment and Gift Cards

Gift Cards

Careers

Wedding Party Packages

Can I leave feedback on a product?

How can I share feedback?

Where is my closest store?

What is Tarocash's privacy policy?

Social Responsibility

Feedback, Stores & Social Responsibility

The item I want is sold out, will there be a restock?

How do I know what size I am?

Product & Sizing

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

Where can I see my order history?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

I didn’t receive my gift card, what should I do?

How do I check my gift card balance?

How can I purchase a gift card?

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to add a discount code to my order, can you please add it?

Discounts Codes and Promotions

I’m having issues at checkout, how can I get help?

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

Will I be refunded for shipping charges?

When will I receive my refund?

How will I be refunded?

Refunds

I'm having issues with the return portal, can I please get help?

How do I return an online order?

Have you received my return?

Return Process

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

What is Tarocash's policy on returns and exchanges?

Can I exchange my items online?

Return Policy

Returns and Refunds

I didn’t receive my gift card, what should I do?Updated 2 months ago