Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Tarocash

We offer a variety of shipping options depending on your location. Please see the details below for estimated delivery times and eligibility for free shipping. All Australian orders are shipped via Team Global Express or Australia Post for reliable and trackable delivery.&#xA0;Delivery Timeframes by Region&#xA0;AustraliaExpress shipping: 1&#x2013;2 business days after dispatch Standard shipping: 3&#x2013;5 business days after dispatchDelivery times may vary depending on your location.&#xA0;New Zealand&#xA0;Standard shipping: 3-5 business days after dispatchDelivery times may vary depending on your location.&#xA0;United Kingdom&#xA0;Standard shipping:&#xA0;10+ business days after dispatch&#xA0;Delivery times may vary depending on your location.&#xA0;You can view all of our delivery options <a href="https://www.tarocash.com.au/au/delivery">here</a>, as well as reach out to us <a href="https://www.tarocash.com.au/au/contact">through our contact form</a> if you need any assistance.&#xA0;

We offer a variety of shipping options depending on your location. Please see the details below for estimated delivery times and eligibility for free shipping. All Australian orders are shipped via Australia Post for reliable and trackable delivery. Australia Standard Shipping Delivery Time: 3–5 business days (once dispatched) Cost: Free for orders over $75 $10 for orders under $75 Express Shipping Delivery Time: 1–2 business days (once dispatched) Cost: $15 on all express orders Click & Collect Pickup Time: Ready within 2 hours Cost: Free on all orders Select your preferred Tarocash store at checkout New Zealand Standard Shipping Delivery Time: Up to 10 business days (once dispatched) Cost: Free for orders over $100 $20 for orders under $100 Click & Collect Pickup Time: Ready within 2 hours Cost: Free on all orders Choose your preferred store during checkout International (UK) Standard Shipping Delivery Time: 6–10 business days (once dispatched) Cost: Flat rate of $30 on all orders

What are your delivery options?

Shipping and Delivery

Shipping

Careers

Wedding Party Packages

Can I leave feedback on a product?

How can I share feedback?

Where is my closest store?

What is Tarocash's privacy policy?

Social Responsibility

Feedback, Stores & Social Responsibility

The item I want is sold out, will there be a restock?

How do I know what size I am?

Product & Sizing

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

Where can I see my order history?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

I didn’t receive my gift card, what should I do?

How do I check my gift card balance?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to add a discount code to my order, can you please add it?

Discounts Codes and Promotions

I’m having issues at checkout, how can I get help?

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What are your delivery options?Updated 2 months ago