How do I return an online order?Updated 2 months ago

We want you to be completely satisfied with your purchase, that’s why we offer flexible refund and exchange options within 365 days of your purchase date. Below are the available options for refunds or exchanges: 

In-Store Returns and Exchanges 

You're welcome to return or exchange items at any Tarocash store, provided the following conditions are met: 

• The item is in its original condition 
• Swing tags are still attached 
• You present a copy of the invoice 

To find your closest store, please use the below store locator depending on your location:

Australia: Find stores in Australia
New Zealand: Find stores in New Zealand

Please note purchases made in-store cannot be returned or exchanged through our online store.

Online Returns 

If you're unable to visit a store, you can return your items to our online warehouse for a flat fee. Return options vary depending on your location: 

Australia: Tarocash Returns Portal
New Zealand: Tarocash Returns Portal

Online Exchanges 

Unfortunately, we are currently unable to offer online exchanges. If you would like a different size, color, or item, please place a new online order and return the original item for a refund.

International Customers 

Return shipping is to be managed and paid for by customers, so we recommend keeping a copy of your tracking just incase. Please use the following address to send these back:

Tarocash Returns 
33 Hollywood Drive
Lansvale NSW 2166 
Australia 

For more information, please refer to our returns policy.