Trouble Using the Returns Portal? If you’re having issues lodging your return online, we’re here to help. To get started in the Returns Portal, you’ll need your: Order number (starts with TW) Email address used at checkout Common Troubleshooting...

Trouble Using the Returns Portal?&#xA0;If you&#x2019;re having issues lodging your return online, we&#x2019;re here to help.&#xA0;To get started in the Returns Portal, you&#x2019;ll need your:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Order number (starts with TW)&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Email address used at checkout&#xA0;</li></ul>Common Troubleshooting Tips&#xA0;Make sure your order number is entered without any special characters (e.g. no &#x201C;#&#x201D;) and has no extra spaces. If an item can&#x2019;t be selected, it&#x2019;s likely because it&#x2019;s already been refunded or a return label has been previously created for that item.&#xA0;Please contact our team <a href="https://www.tarocash.com.au/au/contact">here</a> if you continue to have issues trying to submit your return.

I'm having issues with the return portal, can I please get help?

We want you to be completely satisfied with your purchase, That’s why we offer flexible refund and exchange options within 365 days of your purchase date. Below are the available options for refunds or exchanges: In-Store Returns and Exchanges...

We want you to be completely satisfied with your purchase, that&#x2019;s why we offer flexible refund and exchange options within 365 days of your purchase date. Below are the available options for refunds or exchanges:&#xA0;In-Store Returns and Exchanges&#xA0;You&apos;re welcome to return or exchange items at any Tarocash store, provided the following conditions are met:&#xA0;<ul><li style="font-size: 16px;">The item is in its original condition&#xA0;</li><li style="font-size: 16px;">Swing tags are still attached&#xA0;</li><li style="font-size: 16px;">You present a copy of the invoice&#xA0;</li></ul>To find your closest store, please use the below store locator depending on your location:Australia:&#xA0;<a href="https://www.tarocash.com.au/au/stores" target="_blank" rel="noopener noreferrer">Find stores in Australia</a> New Zealand:&#xA0;<a href="https://www.tarocash.com.au/nz/stores" target="_blank" rel="noopener noreferrer">Find stores in New Zealand</a>Please note purchases made in-store cannot be returned or exchanged through our online store.Online Returns&#xA0;If you&apos;re unable to visit a store, you can return your items to our online warehouse for a flat fee. Return options vary depending on your location:&#xA0;Australia:&#xA0;<a href="https://www.tarocash.com.au/au/create-return" target="_blank" rel="noopener noreferrer">Tarocash Returns Portal</a> New Zealand:&#xA0;<a href="https://www.tarocash.com.au/nz/create-return">Tarocash Returns Portal</a>Online Exchanges&#xA0;Unfortunately, we are currently unable to offer online exchanges. If you would like a different size, color, or item, please place a new online order and return the original item for a refund.International Customers&#xA0;Return shipping is to be managed and paid for by customers, so we recommend keeping a copy of your tracking just incase. Please use the following address to send these back:Tarocash Returns&#xA0; 33 Hollywood Drive Lansvale NSW 2166&#xA0; Australia&#xA0;For more information, please refer to our <a href="https://www.tarocash.com.au/au/returns-exchanges">returns policy</a>.

How do I return an online order?

We’ll keep you informed throughout the entire return process to ensure a smooth experience. Tracking Your Return To help us process your return as quickly as possible, we highly recommend submitting it through our Returns Portal (NZ Returns Portal...

Tracking Your Return&#xA0;To help us process your return as quickly as possible, we highly recommend submitting it through our returns portal which you can access below:Australia:&#xA0;<a href="https://www.tarocash.com.au/au/create-return">Tarocash Returns Portal</a> New Zealand: <a href="https://www.tarocash.com.au/nz/create-return">Tarocash Returns Portal</a>This allows for better tracking, faster processing and a reference for us incase any issues arise with your return delivery.Once We Receive Your Return&#xA0;As soon as your return arrives at our warehouse:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A refund will be processed within 1-2 business days&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">You&#x2019;ll receive a confirmation email once the refund is issued&#xA0;</li></ul>Please note are unable to process your return until we have physically received the item. If you&#x2019;re not using our returns portal, we strongly suggest returning your parcel with a tracking number. This helps us assist you in the event your parcel is delayed or lost in transit.Feel free to contact us <a href="https://www.tarocash.com.au/au/contact">here</a>&#xA0;if you need any assistance with your return.

Have you received my return?

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Tarocash

Return Process

Returns and Refunds

Careers

Wedding Party Packages

Can I leave feedback on a product?

How can I share feedback?

Where is my closest store?

What is Tarocash's privacy policy?

Social Responsibility

Feedback, Stores & Social Responsibility

The item I want is sold out, will there be a restock?

How do I know what size I am?

Product & Sizing

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

Where can I see my order history?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

I didn’t receive my gift card, what should I do?

How do I check my gift card balance?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to add a discount code to my order, can you please add it?

Discounts Codes and Promotions

I’m having issues at checkout, how can I get help?

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?