Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Tarocash

Trouble Using the Returns Portal?&#xA0;If you&#x2019;re having issues lodging your return online, we&#x2019;re here to help.&#xA0;To get started in the Returns Portal, you&#x2019;ll need your:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Order number (starts with TW)&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Email address used at checkout&#xA0;</li></ul>Common Troubleshooting Tips&#xA0;Make sure your order number is entered without any special characters (e.g. no &#x201C;#&#x201D;) and has no extra spaces. If an item can&#x2019;t be selected, it&#x2019;s likely because it&#x2019;s already been refunded or a return label has been previously created for that item.&#xA0;Please contact our team <a href="https://www.tarocash.com.au/au/contact">here</a> if you continue to have issues trying to submit your return.

Trouble Using the Returns Portal? If you’re having issues lodging your return online, we’re here to help. To get started in the Returns Portal, you’ll need your: Order number (starts with TW) Email address used at checkout Common Troubleshooting Tips Make sure your order number is entered without any special characters (e.g. no “#”) and has no extra spaces. If an item can’t be selected, it’s likely because it’s already been refunded or a return label has been previously created for that item. Still need help? No worries — contact our team here , and we’ll be happy to assist you with your return.

I'm having issues with the return portal, can I please get help?

Returns and Refunds

Return Process

Careers

Wedding Party Packages

Can I leave feedback on a product?

How can I share feedback?

Where is my closest store?

What is Tarocash's privacy policy?

Social Responsibility

Feedback, Stores & Social Responsibility

The item I want is sold out, will there be a restock?

How do I know what size I am?

Product & Sizing

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

Where can I see my order history?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

I didn’t receive my gift card, what should I do?

How do I check my gift card balance?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to add a discount code to my order, can you please add it?

Discounts Codes and Promotions

I’m having issues at checkout, how can I get help?

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

I'm having issues with the return portal, can I please get help?Updated 2 months ago