Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Tarocash

We&apos;re sorry to hear your parcel may be missing or delayed! If your parcel hasn&#x2019;t arrived or appears to be missing, please contact us <a href="https://www.tarocash.com.au/au/contact">here</a> and we will lodge an investigation with the courier on your behalf.&#xA0;Courier investigations can take up to 5 business days to complete from the time you contact us. If you need your items sooner, you are welcome to place a new order while the investigation is ongoing.

Missing or Delayed Parcel We're sorry to hear! If your parcel hasn’t arrived or appears to be missing, please contact us here and we will lodge an investigation with the courier on your behalf. Investigation Timeframe Courier investigations can take up to 5 business days to complete from the time you contact us. Need Your Items Urgently? If you need your items sooner, you are welcome to place a new order while the investigation is ongoing.

My tracking says my order has been delivered but I haven't received it, what do I do?

Shipping and Delivery

Delivery

Careers

Wedding Party Packages

Can I leave feedback on a product?

How can I share feedback?

Where is my closest store?

What is Tarocash's privacy policy?

Social Responsibility

Feedback, Stores & Social Responsibility

The item I want is sold out, will there be a restock?

How do I know what size I am?

Product & Sizing

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

Where can I see my order history?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

I didn’t receive my gift card, what should I do?

How do I check my gift card balance?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to add a discount code to my order, can you please add it?

Discounts Codes and Promotions

I’m having issues at checkout, how can I get help?

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

Checkout and Confirmation

Ordering

What is authority to leave?

Why was my order returned to sender?

What should I do if I received a damaged or incorrect item?

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Will I be refunded for shipping charges?

When will I receive my refund?

How will I be refunded?

Refunds

I'm having issues with the return portal, can I please get help?

How do I return an online order?

Have you received my return?

Return Process

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

What is Tarocash's policy on returns and exchanges?

Can I exchange my items online?

Return Policy

Returns and Refunds

My tracking says my order has been delivered but I haven't received it, what do I do?Updated 2 months ago