Authority to Leave (ATL) is a service offered by Australia Post that allows your parcel to be delivered without requiring a signature or someone to be present at the time of delivery. If you choose to enable ATL, the delivery driver will leave...

Authority to leave (ATL) is a service offered by Australia Post that allows your parcel to be delivered without requiring a signature or someone to be present at the time of delivery.&#xA0;If you choose to enable this, the delivery driver will leave your parcel in a safe location at your address. If no suitable safe place is found, your parcel will be taken to the nearest post office for collection.&#xA0;For more information, please visit the Australia Post website <a href="https://auspost.com.au/business/business-ideas/ecommerce-jargon-busters/what-is-authority-to-leave">here</a>.

What is authority to leave?

There are a few common reasons why a parcel might not be successfully delivered: The shipping address provided was incorrect or incomplete The parcel was not collected from the Post Office within 10 business days It was delivered to the wrong...

There are a few common reasons why a parcel might not be successfully delivered:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The shipping address provided was incorrect or incomplete&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">The parcel was not collected from the Post Office within 10 business days</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">It was delivered to the wrong address due to address errors or courier misrouting</li></ul>What Happens If My Parcel Can&#x2019;t Be Delivered?&#xA0;If a delivery attempt fails for any of the reasons above, the parcel is typically marked as return to sender and delivered back to our warehouse.&#xA0;What Should I Do Next?&#xA0;If your parcel is being returned to us or you believe there was an issue with delivery, please reach out <a href="https://www.tarocash.com.au/au/contact">here</a> with your order number and any relevant details. We&#x2019;ll investigate the issue and work with you to arrange a resolution as quickly as possible.

Why was my order returned to sender?

Missing or Delayed Parcel We're sorry to hear! If your parcel hasn’t arrived or appears to be missing, please contact us here and we will lodge an investigation with the courier on your behalf. Investigation Timeframe Courier investigations can...

We&apos;re sorry to hear your parcel may be missing or delayed! If your parcel hasn&#x2019;t arrived or appears to be missing, please contact us <a href="https://www.tarocash.com.au/au/contact">here</a> and we will lodge an investigation with the courier on your behalf.&#xA0;Courier investigations can take up to 5 business days to complete from the time you contact us. If you need your items sooner, you are welcome to place a new order while the investigation is ongoing.

My tracking says my order has been delivered but I haven't received it, what do I do?

While our warehouse team takes great care in packing and dispatching orders accurately, occasional human errors can occur. If you’ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as...

While our warehouse team takes great care in packing and dispatching orders accurately, occasional human errors can occur.&#xA0;If you&#x2019;ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as possible.&#xA0;To help us resolve the issue quickly, please contact us <a href="https://www.tarocash.com.au/au/contact">here</a> and include the following details:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Your order number&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">A brief description of the issue&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Photos of the item (if damaged or incorrect)&#xA0;</li></ul>Our team will investigate the matter promptly and work to fast-track a resolution for you!

What should I do if I received a damaged or incorrect item?

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