What is Tarocash's policy on returns and exchanges?Updated 2 months ago

At Tarocash, we want you to shop with confidence. That's why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below.

To be eligible for a refund or exchange, the item must: 

• Be in its original condition Have the swing tags still attached 
• Be accompanied by proof of purchase (invoice) 

Items that have been tailored or altered are not eligible for return or exchange under any circumstances, as they are no longer resellable. 

In-Store Returns (Australia and New Zealand)

You're welcome to return or exchange your item at any Tarocash store across Australia or New Zealand. Items purchased in-store cannot be returned to the online warehouse.

Online Returns (Australia and New Zealand) 

If you made your purchase online and are unable to visit a store, you can return your item to our online warehouse for a refund through the below:

Australia: Tarocash Returns Portal
New Zealand: Tarocash Returns Portal

International Returns 

If you're returning an order from outside Australia or New Zealand, please send your items to:

Tarocash 
33 Hollywood Drive
Lansvale NSW 2166 
Australia 

Kindly note, you are responsible for organising and covering the cost of return shipping. Please ensure you obtain tracking details and proof of postage for your records and to assist us should there be any issues with the return! 

Exchanges 

Unfortunately, we are unable to offer exchanges for online returns. If you wish to exchange an item: 

• Return the original item for a refund. 
• Place a new order for the item or size you’d like instead. 

If you have any questions or need assistance with your return, please contact us here.