Return Policy
I've lost my proof of purchase, what should I do?
If you’ve lost your proof of purchase, don’t worry—we may still be able to help. Please provide as much relevant information as possible to assist us in locating your transaction. For Online Purchases Your online order confirmation email acts as...
I received a faulty item, what can I do?
Faulty Items We take pride in the quality of every Tarocash product and carefully inspect all items before they leave our warehouse. However, if you believe you’ve received something with a manufacturing fault, we’re here to help. You can lodge a...
What is Tarocash's policy on returns and exchanges?
At Tarocash, we want you to shop with confidence. That's why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below. Return Conditions To be eligible for a refund or...
Can I exchange my items online?
Unfortunately, our online store does not have the facilities to process exchanges. In-Store Exchanges If you wish to exchange an item, please visit your local Tarocash store with your invoice. Our in-store staff will be happy to assist you with...