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Why haven't I received my welcome code?Updated 2 months ago

Our welcome discount codes are available for new customers who have created an account and subscribed to the Tarocash newsletter. Please read the information below to ensure you’re eligible and to troubleshoot any issues. 

To receive a welcome discount code, you must: 

  • Create a Tarocash customer account 
  • Subscribe to our newsletter 

Once both steps are completed, your welcome code will be sent to you via email within 30 minutes. This cannot be applied to an order once it has been placed. 

If you haven't received your welcome code, please check the following: 

  • Ensure you are subscribed to our newsletter:
  • Log in to your Tarocash account 
  • Go to My Account > Information 
  • Make sure the newsletter subscription box is ticked 
  • Check your Junk or Spam folder in case the email was filtered there

Welcome codes are limited to one per email/account. If you have previously created an account or opted in to emails, you may not be eligible for another code. 

If you’ve checked all of the above and still haven’t received your welcome code, please contact us here before placing your order, and our team will assist you further.

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