Discounts Codes and Promotions

Checkout and Confirmation

Available Monday to Friday 9am to 5pm (Australian Eastern Standard Time) excluding public holidays

Tarocash

Ordering

Careers

Wedding Party Packages

Can I leave feedback on a product?

How can I share feedback?

Where is my closest store?

What is Tarocash's privacy policy?

Social Responsibility

Feedback, Stores & Social Responsibility

The item I want is sold out, will there be a restock?

How do I know what size I am?

Product & Sizing

How do I update my account details or reset my password?

How do I get access to your emails and promotions?

Where can I see my order history?

Why can’t I sign into my account?

How do I unsubscribe from marketing emails?

My Account

How does Click & Collect work?

Why isn't Click & Collect available for the item I need?

Can I cancel my Click & Collect order?

How can I return a Click & Collect order?

Click and Collect

What if I lose my gift card?

Can I return an item purchased with a gift card?

Can I use more than one gift card per order?

How do I use my gift card online?

I didn’t receive my gift card, what should I do?

How do I check my gift card balance?

How can I purchase a gift card?

Gift Cards

Can I use more than one payment method?

Why was my payment declined?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

What payment methods do you accept?

Payment

Payment and Gift Cards

How can I get 20% off my first order?

How do I apply a discount code?

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to add a discount code to my order, can you please add it?

I’m having issues at checkout, how can I get help?

I haven't received an order confirmation, has my order gone through?

Can I change or cancel my order?

If there is a problem with my order, who do I contact?

Why has my order been cancelled?

What is authority to leave?

Why was my order returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?

Delivery

What are your delivery options?

Can I update my delivery address after I've placed my order?

Where can you deliver my order to?

How can I track my order?

How long will it take for my order to arrive?

Shipping

Shipping and Delivery

Will I be refunded for shipping charges?

When will I receive my refund?

How will I be refunded?

Refunds

I'm having issues with the return portal, can I please get help?

How do I return an online order?

Have you received my return?

Return Process

I've lost my proof of purchase, what should I do?

I received a faulty item, what can I do?

What is Tarocash's policy on returns and exchanges?

Can I exchange my items online?

Return Policy

Returns and Refunds