Can I change or cancel my order?Updated 2 months ago

Once an order is placed, we’re unable to cancel or make any changes. This is because order details are sent automatically to our warehouse to ensure your items are processed and delivered as quickly as possible. 

If you’d like to exchange or return an item after it arrives, you can return this at any of our store locations or through our returns portal up to 365 days from the purchase date:

Australia: Tarocash Returns Portal
New Zealand: Tarocash Returns Portal

This is provided the items are in original condition, swing tags are attached and you have a copy of your invoice or receipt.

Click and Collect

If you’ve placed a Click & Collect order and want to cancel this, we encourage you to call your local Tarocash store where the order is held (contact details can be found in your confirmation email) or reach out to us here for support. This process applies specifically to Click & Collect orders